Refund policy

Return and Refund Policy

Returns and exchanges

You can return or exchange your order within 30 days of receiving it.

Exchanges

You can exchange any item for a different size or colour, subject to availability.

Conditions

Items must be returned unused, undamaged and, if possible, in the original packaging. Used items, or items no longer in their original condition, may be excluded.

Return shipping costs

Not satisfied or changed your mind: you pay the cost of return shipping.
Defective, damaged or wrong item: returning it costs you nothing. We send you a replacement free of charge.

How to return an item

Email us at info@limoatelier.com with your order number. Please email us first so we can match your return to your order, then send it to: Brunswick Works, Lowe St, Macclesfield, Cheshire, SK11 7NJ, United Kingdom. Pack it carefully, ideally in the original packaging, and send it with a tracked shipping method. You are responsible for the parcel until it reaches us.

Refunds

Once we have received your return in good condition, we process your refund within two business days, to the original payment method.

Defective or damaged products

If your product is defective or arrives damaged, email us at info@limoatelier.com with your order number and photos of the problem. We will send you a replacement product free of charge.

Exceptions

Hygiene products, custom-made items and products that cannot be returned for health or hygiene reasons are excluded. This is clearly stated on the relevant product page.

This policy does not affect your statutory consumer rights.

Business details

Store name: Limo Atelier
Company name: LimoAtelier
Chamber of Commerce (KvK) number: 98972162
VAT number: NL005366388B45
Business address: Brunswick Works, Lowe St, Macclesfield, Cheshire, SK11 7NJ, United Kingdom
Return address: Brunswick Works, Lowe St, Macclesfield, Cheshire, SK11 7NJ, United Kingdom
Email: info@limoatelier.com
We reply to your message within two working days.

Customer service (UK time)
Monday – Friday: 09:00 – 18:00
Saturday and Sunday: 10:00 – 16:00